Refund Policy

Refund Policy – Team367

At Team367 FZE LLC, we are committed to providing high-quality value-added services (VAS) to telecom operators and businesses. Our goal is to ensure customer satisfaction with our digital solutions. However, we understand that certain situations may require a refund. Please review our refund policy below to understand the conditions and process for requesting a refund.
 

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The service purchased was not delivered due to a technical or operational failure on our part.

• A billing error resulted in an incorrect charge to the customer.

• The service provided does not match the description or agreed-upon specifications.

Refunds are not applicable in cases where:

• The customer has changed their mind after purchasing the service.

• The service was successfully provided, and no technical or operational issues were reported.

• The service was disrupted due to external factors beyond our control, such as network provider failures.
   

2. Refund Request Process

To request a refund, customers must follow these steps:

1. Submit a Request – Send an email to support@team367.com with the subject “Refund Request.” Please include your full name, company details, order number, and a detailed explanation of the issue.

2. Review Process – Our team will review the request within 5-7 business days and may contact you for additional information.

3. Refund Approval – If the request meets our eligibility criteria, we will process the refund using the original payment method. Refunds may take 7-14 business days to reflect in your account, depending on your payment provider.
    

3. Exceptions and Special Cases

• Trial Services & Promotional Offers: Services purchased under promotional discounts or free trial periods are generally non-refundable unless specified otherwise.

• Service Modifications: If you request changes or modifications to a service after purchase, refund eligibility will be determined based on the extent of the changes.
   

4. Contact Us

For any questions regarding our refund policy, please contact our support team:

📍 Company Address:
Team367 FZE LLC
CWS-1V-121041, 2nd Floor, Amber Gem Tower, Ajman, UAE

📧 Email: support@team367.com

We value our customers and strive to resolve any issues in a fair and transparent manner. Thank you for choosing Team367!